RETURNS POLICIES
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Returns
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
Due to hygiene reasons we do not accept returns on hair and skin products unless damage or leakage. Please note, postage on returned items cannot be refunded unless the product is damaged.
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Electrical Items:
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Please note all electrical items that are thought to be faulty are sent off to the UK distributor for testing due to warranty being undertaken by the manufacture, this procedure must be followed before a refund or exchange can be made. This process may take up to 28 days from the date the product is returned and received.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
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Due to hygiene reasons we do not accept returns on accessories.
Unfortunately we can not refund items that have already been used. Not all products work for all hair types so we can not guarantee you will have perfect results or that the product in question will be suitable for your hair.
To complete your return, we require your order number which can be found on your invoice.
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Postage
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To return your product, send us an email at Luxeshea.est2020@gmail.com and we will advise you of how to return your item to us.
You will be responsible for paying for your own postage costs for returning your item. Postage costs to return an unwanted item are non-refundable. If you receive a refund, the cost of return postage will not be deducted from your refund.
Please note we will not refund any postage you may have paid on the original order.
Depending on where you live the time it may take for your exchanged product to reach you may vary.
If you are posting an item over £20, you should consider using a trackable delivery method. We don’t guarantee that we will receive your returned item.
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Unable to collect parcel
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If your order is returned to sender for any reason, for example if you have not been at the delivery address when delivery was attempted or you have been unable to collect it form the post office where it has been held we will advise you via email when we receive it. We will offer two options, either send it back to you after you have paid the postage, or refund you the price of the products. For both options an admin fee of £5 will be charged.
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Faulty or Damaged goods
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We sincerely apologise if you have received your item and it is faulty or has been damaged in transit. We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos to Luxeshea.est2020@gmail.com within 14 days and we will advise you of how to return your item to us.
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Refunds
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
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Late or missing refunds
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If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Luxeshea.est2020@gmail.com
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Sale items
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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.